Why send a request the correct way?
  • You reach the right support team more quickly.
  • Requests can be properly logged and prioritised.
  • Requests don't get lost in private conversations.
IT
IT support

  • General software requests - for example, install something, request a new licence etc.
  • General software issues - for example, with Windows in general, MS365, Autocad etc.
  • Hardware requests - for example, new laptop, new phone, printer toner etc.
  • Hardware issues - for example, with your computer, monitor, printer, etc.

Create an IT support ticket by sending an email to support@directonlineservices.com

If the issue is critical or you can't reach IT support via email you can call us at the following numbers:
Athena UK/DE
Athena UK/DE related issues and requests

  • Athena incidents
  • Athena change requests
  • Athena and/or Periscope reporting requests

Create an Athena ticket
Websites
Website Maintenance Ticket

  • Please raise a ticket for any issues that you have with any of the Direct Online Services websites.
  • You can check the progress of your existing tickets here.

Create a website maintenance ticket
GDPR
GDPR data breach reporting

GDPR governs how we treat the data of our customers and our employees. Whenever customer data is shared with the wrong person - We have a GDPR breach!

Report a GDPR data breach
Formal GDPR Requests

The Customer has formally submitted a GDPR Request i.e. Data Subject Access Request, Erasure Request.

Submit a formal GDPR request